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call routing
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Merge Two Extensions?Hi, my new position includes the responsibility for accounting (111) and front desk (119). Is there any way I can merge ...
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Mar 17, 2022 at 4:11pm
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asked in Users
How is routing determined in Max agent?How is routing determined in Max agent? We have proficiencies set for each skill and agent. However, will calls always r...
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Mar 17, 2022 at 2:01pm
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1
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asked in Users
Ring Queue OrderWe would like to have our desktop phones ring before our cell/computer. It appears that the functionality is built in fo...
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Mar 16, 2022 at 8:16am
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1
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asked in Users
adding call routing at the contact levelI would like to change the routing of calls from specific contacts to specific extensions. For example. we have two offi...
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Dec 13, 2021 at 7:04am
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1
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asked in Users
Order of incoming calls per userSome of my team who have desk phones would like to have their desk phone ring first before their computer / Cell. Why wo...
1
Dec 9, 2021 at 8:15am
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1
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asked in Users
Connecting Ringcentral to on-prem Call manager (IP PBX)What options to I have for Connecting Ringcentral to on-prem Call manager (IP PBX)?can we run both solutions at the same...
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Oct 20, 2021 at 1:10pm
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1
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asked in Users
Rejecting incoming call and sending text msg to the callerIf I receive a call which I don't want to attend that particular time but want to reject it with sending a sms messa...
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Apr 9, 2021 at 4:29am
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1
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asked in Users
Play message to caller before external transfer?New Ringcentral account. Callers dial into our main organizational number and enter our IVR menus. Some of the menu op...
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Feb 9, 2021 at 6:34am
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